Returns and Exchanges

RETURN & CANCELLATION POLICY


Returning Goods:

As we understand Buyer's remorse, you can always return your purchased items within 30 days of purchased. These are the policies carefully considered attending all parts involved:
Please check always on your order for the special notes regarding certain items. 
100% Refund will be provided within 2-7 days for all orders canceled prior to order shipment from US Dental Depot warehouse except orders that include SPECIAL ORDER ITEMS from manufacturers with NO Cancellation policy

Some items are not eligible for RETRUNS or EXCHANGES like electronic motherboards, replacement parts and medicaments.
Why ? Because It is not feasible for us to control integrity,
functionality, or completeness of returned replacement parts, or because they are forbade from accepting them back as return, by FDA. 
Returning goods, require prior authorization ( mandatory RMA # ) by Us Dental Depot or the manufacturer.
Why ? Because for security reasons we can not hold packages from unknown sender or not expected, therefore packages returned with out a RMA # will be disposed 

Returned goods must be received in our warehouse within 21 days of date the Return request is placed. 
Please fill the Online Customer Service Form for an RMA (Return Merchandize Authorization), and other specifications on returns.
You will receive an EMAIL with The RMA#  that will also include instructions on returning your product.

Returned products must be UNOPENED and / or able to be re sold as new.
Product should be returned complete, unused and in its original packaging/condition, and must contain product manual, all accessories, and documentation for refund, replacement, or credit.( Invoice / Proforma ) 
15% restocking or re-packaging fee will be charged in all cases (unless not opened and when it is not a special order).
Additional charges may be assessed for products returned with damages and/or any missing items, such as manuals and accessories.

Upon acceptance of the merchandise in conformity, the purchase price will be credited to the same credit card used for the original purchase minus shipping costs. 
Return shipping costs are FREE to the customer when it is Shipping Error, wrong item, broken on shipping/ courier or unequivocally warranty. All ther cases are paid by the customer.
If a return label is required at the administration, the cost will be deducted from the final refund.
Between 
15%-30% Re-stocking fee might be charged by manufacturers due to Health code restocking expenses as control, repacking Tests required to sell the product again as new. This amount will depend on manufacturer's policy.
Products must be received within 21 days of RMA issuance. US DENTAL DEPOT charges a 7.5% administration fee for returns, unless an equivalent purchase is made from the same manufacturer or vendor.
ALL RETURNS MUST BE SENT DIRECTLY TO THE SPECIFIED ADDRESS IN INTRUCTION MAIL 

FOR ORDERS PLACED WITH FREE SHIPPING OPTION ( ITEM PRICE + SHIPPING COSTS INCLUDED IN FINAL PRICE ), REFUND WILL BE DONE ONLY ON THE ITEM PRICE EXCLUDING INITIAL SHIPPING COSTS, PLUS OTHER FEES THAT MAY APPLY .

REFUNDS 

Refunds are made on the same credit card only. NO REFUNDS after 90 days from payment date. Only STORE CREDIT after 90 days 


Special Orders and Exceptions:

The following special, customized, or government-regulated items are not returnable:

§  Custom-ordered equipment §  Opened consumables like Gloves for security reasons
§  Products that go inside the mouth once opened ( implants - abutments - surgical instruments - endo files as an example ) 

§  Special order items ( as & not limited to Replacement parts ) 
§  Personalized and/or imprinted items
§  Controlled drugs & PPE ( masks gloves etc ) 
§  Hazardous items: not returnable
§  Expired products
§  Non-resalable items once broken the seal
§  REFURBISHED & OPEN BOXES are NOT RETURNABLE and sold under "AS IS " conditions.


CANCELLING an ORDER or an ORDER LINE 

*  You can cancel your remaining order any time 
* Some items are not eligible for cancellation after 1certain hours of confirming your order. ( Drop shipped special parts ).
* We will try anyway but sometimes Vendors ship really fast or they charge a fee. 

* We will always find a solution for you, if you don't want to receive the ordered products. 


INTERNATIONAL ORDERS 

Customer / buyer has ownership of the products once they leave USDD officers 
Buyer is responsible for importation process , regulations, taxes and permits
Returned, destroyed, ceased or unpaid taxes are not US Dental Depot responsibility. There will not be refunded and can not be claimed as lost by courier. Insurance will not cover them 


DAMAGED products during shipping:

*  Products damaged during the transit will not be covered under the warranty. Its a claim to be placed to the courier.
*  Either reject the package to the courier, or make sure you set an exemption at the moment of receiving ( with the driver at the moment of signing )  in order to be able to claim the insurance.
    If you take more then 6 hours to let us know about the broken product inside the box, the claim becomes very difficult. We do not make any warranties in such case 
*  You are covered !!  All orders are shipped from our facility fully insured for 100% of its value
*  In some occasions, US DENTAL DEPOT will be able to send an immediate replacement while we claim the insurance. Other times, wont be possible 
   
US Dental Depot, honoring our commitment to high level of customer service, will fight and partner with our customers in all claims to the insurance company. 



To Start a Return:

Go to your online account, search for your order #, select the item you are willing to return.

Check on the right side, if the button CANCEL THIS ITEM is available. If it is not available, it is because the item was never eligible for returns, or it is over 30 days from invoiced to you. 

if it is available, fill the form and you will be contacted by a customer Service manager 

RETURNED ITEMS must arrive to our warehouse before 21 days after solicited the RMA# and request is cancelled


Follow this link to the RETURN REQUEST FORM

 

WARRANTIES 

FOLLOW THIS LINK