Returns and Exchanges
RETURN & CANCELLATION POLICY
Returning
Goods:
As we understand Buyer's remorse, you can always return your purchased items within 30 days of purchased. These are the policies carefully considered attending all parts involved:
Please check always on your order for the special notes regarding certain items.
100% Refund will be provided within 2-7 days for all orders canceled prior to order shipment from US Dental Depot warehouse except orders that include SPECIAL ORDER ITEMS from manufacturers with NO Cancellation policy
Some items are not eligible for RETRUNS or EXCHANGES like electronic motherboards, replacement parts and medicaments.
Why ? Because It is not feasible for us to control integrity, functionality, or completeness of returned replacement parts, or because they are forbade from accepting them back as return, by FDA.
Returning
goods, require prior authorization ( mandatory RMA # ) by Us Dental Depot or the
manufacturer.
Why ? Because for security reasons we can not hold packages from unknown sender or not expected, therefore packages returned with out a RMA # will be disposed
Returned goods must be received in our warehouse within 21 days of date the Return request is placed.
Please fill the Online Customer Service Form for an
RMA (Return Merchandize Authorization), and other specifications on returns.
You will receive an EMAIL with The
RMA# that will also include instructions on returning your product.
Returned products must be UNOPENED and
/ or able to be re sold as new.
Product
should be returned complete, unused and in its original packaging/condition,
and must contain product manual, all accessories, and documentation for refund,
replacement, or credit.( Invoice / Proforma )
15% restocking or re-packaging fee will be charged in all cases
(unless not opened and when it is not a special order).
Additional charges may be assessed for products returned with
damages and/or any missing items, such as manuals and accessories.
Upon
acceptance of the merchandise in conformity, the purchase
price will be credited to the same credit card used for the original purchase
minus shipping costs.
Return shipping costs are FREE to the customer when it is Shipping Error, wrong item, broken on shipping/ courier or unequivocally warranty. All ther cases are paid by the customer.
If a return label is required
at the administration, the cost will be deducted from the final refund.
Between 15%-30% Re-stocking fee
might be charged by manufacturers due to Health code restocking expenses as
control, repacking Tests required to sell the product again as new. This amount
will depend on manufacturer's policy.
Products must be received within 21 days of RMA issuance. US
DENTAL DEPOT charges a 7.5% administration fee for returns, unless an
equivalent purchase is made from the same manufacturer or vendor.
ALL RETURNS MUST BE SENT DIRECTLY TO THE SPECIFIED ADDRESS IN INTRUCTION MAIL
FOR ORDERS
PLACED WITH FREE SHIPPING OPTION ( ITEM PRICE + SHIPPING COSTS INCLUDED IN
FINAL PRICE ), REFUND WILL BE DONE ONLY ON THE ITEM PRICE EXCLUDING INITIAL
SHIPPING COSTS, PLUS OTHER FEES THAT MAY APPLY .
REFUNDS
Refunds are made on the same credit card only. NO REFUNDS after 90 days from payment date. Only STORE CREDIT after 90 days
Special Orders and Exceptions:
The following special, customized, or government-regulated items are not returnable:
§
Custom-ordered equipment § Opened consumables like Gloves for security
reasons
§ Products
that go inside the mouth once opened ( implants - abutments - surgical instruments
- endo files as an example )
§ Special order items ( as & not limited to
Replacement parts )
§ Personalized and/or imprinted items
§ Controlled drugs & PPE ( masks gloves etc )
§ Hazardous items: not returnable
§ Expired products
§ Non-resalable items once broken the seal
§ REFURBISHED & OPEN BOXES are NOT RETURNABLE and sold
under "AS IS " conditions.
CANCELLING an ORDER or an ORDER LINE
* You can cancel your remaining order any time
* Some items are not eligible for cancellation after 1certain hours of confirming your order. ( Drop shipped special parts ).
* We will try anyway but sometimes Vendors ship really fast or they charge a fee.
* We will always find a solution for you, if you don't want to receive the ordered products.
INTERNATIONAL ORDERS
Buyer is responsible for importation process , regulations, taxes and permits
Returned, destroyed, ceased or unpaid taxes are not US Dental Depot responsibility. There will not be refunded and can not be claimed as lost by courier. Insurance will not cover them
DAMAGED products during shipping:
* Products
damaged during the transit will not be covered under the warranty. Its a claim to be placed to the courier.
* Either reject the package to the courier, or make sure you set
an exemption at the moment of receiving ( with the driver at the moment of signing ) in order to be able to claim the
insurance.
If you take more then 6 hours to let us know about the broken product inside the box, the claim becomes very difficult. We do not make any warranties in such case
* You are covered !! All orders are shipped from our facility fully insured
for 100% of its value
* In some occasions, US DENTAL DEPOT will be able to send an immediate replacement while we claim the insurance. Other times, wont be possible
US Dental Depot, honoring our commitment to high level of customer
service, will fight and partner with our customers in all claims to the
insurance company.
To Start a Return:
Go to your online account, search for your order #, select the item you are willing to return.
Check on the right side, if the button CANCEL THIS ITEM is available. If it is not available, it is because the item was never eligible for returns, or it is over 30 days from invoiced to you.
if it is available, fill the form and you will be contacted by a customer Service manager
RETURNED ITEMS must arrive to our warehouse before 21 days after solicited the RMA# and request is cancelled
Follow this link to the RETURN REQUEST FORM
WARRANTIES
FOLLOW THIS LINK