WARRANTY POLICY | US DENTAL DEPOT

WARRANTIES

WARRANTY TICKET CLAIMS

·         BEFORE the first 48 hours 
If you find out an issue with your item befroe the first 48 hours of received, contact immediately our CUSTOMER SERVICE +1 954 874 6325 and talk to a Manager.
He will help you find the solutrion for replacement.

·         AFTER 48 hours, warranties are provided direct from the manufacturer.
Contact the manufacturer with your purchssing invoice #.

·         If you need Special support talking to the manufacturer (they don't understand the issue, you don't speak English or you need support with the shipping process) or you just prefer to start the claim us:  

START opening a formal CUSTOMER SERVICE TICKET with US DENTAL DEPOT, and we will fairly vouch for you with the manufacturer (specially if you are an international customer) 

Remember always have your claim documented in the best possible way (Pictures & Videos)

SMALL EQUIPMENT WARRANTY

·         DOMESTIC VENDORS

For all domestic vendors / Manufacturers, you can call directly to their CUSTOMER SERVICE #. or We can call for you presenting the case.

o   START opening a formal CUSTOMER SERVICE TICKET with US DENTAL DEPOT, and we will fairly vouch for you with the manufacturer (specially if you are an international customer) 

o   They might request back the unit, send a replacement or provide instructions how to proceed. It depends on the manufacturer

·         FOREIGN VENDORS (IMPORTED PRODUCTS)

Warranty is on PARTS, not included labor or shipping costs to you.

We always refer toi the Manufacturer’s Warranty policy.

After a First & Second Level of Remote Troubleshooting, the solution will be provided.

Technician Labor If, the repair need to be performed by a tech and you are not able to hire 1 locally, US Dental Depot will receive the unit and have it checked at no cost. We will intercede with the factory claiming the correct parts.
Customes is responsible for shipping costs to our warehouse.
Return shipping cost will be paid by Us Dental Depot (If the problem was on the device and not an USER ERROR) 

Minor repairs will be fixed without contacting the factory FREE OF CHARGE as a courtesy

Mayor issues and or accidents (like dropping the unit) either during installation or accident at customers location, will be processed at Us Dental Depot, with Manufacturer's instructions.
If any cost should be paid, we will ask for your authorization to proceed and invoice you before the repair is done.

Warranties are for REPAIR or EXCHANGE the faulty items. RETURNS for full refund are not accepted unless the unit meets the requirements to be declared a Lemmon. In this case you will be able to receive either a full REFUND or EXCHANGE the unit for an un-opened one.

·         GENERIC & HOUSE BRAND PRODUCTS

Generic & compatible parts have 3 months warranty

House brand products, Warranty terms are explained on each product 

LARGE EQUIPMENT WARRANTY

This is a brief description of how the Dental Industry is managing warranties in large equipment

Some manufacturers, when you register your product will offer you an Insurance / Service Plan. A "Peace of Mind" all included offer.

IF YOU DID NOT PURCHASE THE MANUFACTURERS PLAN

If your claim is about the INSTALLATION we provided, we will send out tech that day and it is FREE of charge for you.

If the claim is over the equipment not functioning properly, and you prefer to NOT CALL the manufacturer: we can always call them for you or send a Technician at a very low cost per visit.

Normally they will cover manufacturing defects on PARTS, for a certain period of time. (1 year 2 years etc.) And most of the times FREE TECH CUSTOMER SUPPORT (remote) is offered.

90% of the cases will be resolved with a remote session via WhatsApp / Face Time / Team Viewer / Meets. They will walk you through the issue.

7% of the cases a part will be need to be taken off and replaced. They will walk you through the steps, and if necessary they will provide a Step by Step Video with "how to change the broken part"

The part will be shipped to you, most of the times with shipping included (Free Shipping). This depends on the manufacturer.

2% of the cases a Technician on site will be needed . Some manufacturers will cover the tech cost, other will stand by PARTS INCLUDED &  LABOR NOT INCLUDED