HELP DESK AMANN GIRRBACH
INTERNAL USE
EMPLOYMENT
WEB DEVELOPMENT TEAM
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HELP DESK AMANN GIRRBACH US DENTAL DEPOT
Name & Last Name
OFFICE NAME
Email
TICKET DATE
SERVICE TICKET RELATED TO :
INSTALLATION
DIAGNOSE AN ISSUE
PARTS # AND PRICES
SOFTWARE Issue
MECHANICAL Issue
CALIBRATION
OTHER
SHALL *AMANN GIRRBACH* CONTACT CUSTOMER DIRECT ?
DO WE NEED AG TECH SERVICE ?
WE WILL HANDLE IT OURSELVES
WE NEED A TECH TO COME OVER ( QUOTE )
WE DONT KNOW YET
WE JUST NEED REMOTE ASSISTANCE
SERVICE TICKET RELATED TO :
DISTRIBUTOR AND DISTRIBUTROR CHARGES CUSTOMER
DIRECT TO CUSTOMER
AG NEVER CHARGED FOR SOFTWARE FIRST INSTALLATION
FREE SERVICE
USDD ACC #
QUOTE / SALES ORDER OR SERVICE ORDER ?
QUOTE DISTRIBUTOR & WAIT FOR APPROVAL
ITS A CONFIRMED SALES ORDER INVOICED TO DISTRIBUTOR
QUOTE CUSTOMER AND SERVICE HIM
NO NEED A QUOTE, JUST CONTACT CUSTOMER TO ACTIVATE THE SOFTWARE
POINT OF CONTACT
LANGUAGE PREFERENCE
SPANISH
ENGLISH
SPANISH / ENGLISH
OTHER
HAVE CUSTOMER CONTACTED AG ALREADY ?
YES
NO
WE DONT KNOW
WHO SPOKE WITH AT AG ?
WHAT IS THE STATUS AND INITIAL DIAGNOSTIC FROM AG ?
EQUIPMENT MODEL & YEAR
Address where the DEVICE is located
PLEASE "ALSO" SEND A PICTURE OF THE SERAIL NUMBER
CERAMILL SOFTWARE VERSION
DONGLE # ( PLEASE SEND US A PICTURE TO +1 786 210 3284
MOTION SOFTWARE VERSION
TEAM VIEWER ID & PASSWORD (if applicable)
DESCRIPTION OF THE ISSUE
HOW TO REPRODUCE THE PROBLEM. ( INCLUDING DETAILED STEPS )
Is it REPRODUCIBLE EVERYTIME or INTERMITENT ?
INITIAL TENTATIVE DIAGNOSTIC
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