Technical service

We fix dental equipment

Chairs, compressors, vacuum systems and handpieces. On-site, remote, or at our Boca Raton facility, with the rates published up front.

What we repair

Dental technical service for in-house and in-office repairs. We work on dental chairs, compressors, vacuum systems and handpieces, and we service equipment both at your practice and at our Boca Raton facility.

Three ways we can service you

Repair in your office

Our technician comes directly to your practice or lab.

Remote support

Diagnosis and assistance carried out by phone or over an online connection.

At our facility

Equipment is shipped or delivered to our Boca Raton facility for service.

Nothing is done without your written approval. Every service request is quoted first and requires your signed approval before any work begins or any part is ordered.

How the process runs

  1. You tell us what has failed, in as much detail as you can.
  2. We prepare an initial estimate with our suggestions, based on the information you supply.
  3. You receive a proforma invoice and, if you approve it, the work proceeds.
  4. Repairs are billed by the hour, plus parts.
  5. A signed Conformity Release, checked point by point, is required once the work is complete and before the technician leaves the premises.
Worth preparing. Compile a list of everything you need looked at before the visit. It lets us anticipate the time and the parts required, and it usually saves you a second call-out.

On-site labour and travel

ChargeRate
Labour, per hour or any fraction of an hour$140
Office call fee — access to the location and professional time on an in-office visit$105
Travel time, for distances over 40 miles from Coral Springs, Florida, per hour$60
Overnight stay, when required, per night for food and accommodation$230
Minimum daily charge for locations requiring extended travel6 hours

Charges for certifications and plans, such as blueprints, are separate. A credit card must be on file with pre-approval before services are rendered at other locations.

Equipment sent in for repair

ChargeRate
Diagnostic charge, per device sent in$100

The diagnostic fee covers the labour and resources used to assess the device and identify what needs repairing. We then issue a proposal setting out the necessary repairs and their cost.

The diagnostic is not an extra cost if you go ahead. If you accept the proposal, the $100 is credited against the total repair bill rather than added to it.

Remote support

ServiceRate
Diagnostic and repair estimate, up to one hour$140
Support by the hour, or any fraction of an hour$190
Support package, 4 hours$555

The support package is invoiced as the hours are used, by the hour or in fractions larger than ten minutes.